Shipping Information

Please allow 3-7 business days for most deliveries in the United States.

International orders will be fulfilled in 3-5 business days and might arrive at a later date. International shipping rates fluctuate depending on the country.

When you order a pre-order item, this guarantees your item.

APPAREL
It usually takes the team 25-45 days to manufacture and prepare your item for shipment.

CROWNS
It usually takes the team 45-65 days to manufacture and prepare your item for shipment.

You will receive a tracking number when your order is ready to ship. Thank you for your patience and understanding.

If your order contains items that are in stock now along with a pre-order item(s), everything will ship together when they are all in-stock and available for shipment. If you would like to receive your in-stock items first, we advise you to place two separate orders. If you ordered everything in the same order, please reach out to our customer service department by visiting our Customer Service Center and we will send you a shipping invoice so we can send out your in-stock items sooner.

If you use Shop App to track your order, please be aware that it may automatically mark your order as delivered 30 days after purchase, even if your item has not yet shipped. This is an automatic setting of Shop App's tracking system and does not reflect the actual status. As soon as your order is ready, we'll send you an email with your tracking number.

The most accurate updates about your order status and tracking will always come directly from us in your email. If you haven't received them, please double-check your spam or junk folders.

Customers are responsible for providing a complete, accurate shipping address at checkout. If a package can't be delivered and the carrier returns it to us, here's what happens:

Returned packages take time to make their way back — we'll reach out 5-15 business days after the package arrives at our facility to let you know we have it.

When we contact you, we'll ask for a new shipping address. We can't re-ship to the original address, since the same delivery issue would likely repeat.

Re-shipping requires new postage. The carrier charges us for the return trip, and a second outbound trip has to be paid for as well, so the customer is responsible for the return shipping cost and the cost to re-ship. We'll send you an invoice for those fees, and your order goes back out as soon as it's paid. All sales are final — returned packages are not refunded.

Please double-check your address before you place an order — it's the easiest way to avoid additional charges.

We cannot guarantee that shipping addresses can be updated after an order is placed. If you need to update your shipping address, contact us via the Customer Service Portal and we will attempt to update it.

Note: Address changes are not guaranteed, and your order may still ship to the originally entered address.