Terms of service

Effective date: July 11, 2026

Overview

Welcome to TWNTY-TWO®️. The terms "we", "us", and "our" refer to TWNTY-TWO®️. TWNTY-TWO®️ operates twnty-two.com, our customer support portal at help.twnty-two.nyc, related twnty-two.nyc services, and any TWNTY-TWO®️ mobile application we may offer (the "App"), including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (collectively, the "Services"). TWNTY-TWO®️ is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, and an arbitration agreement.

By visiting, interacting with, or using our Services — including through any mobile app we offer — you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

To protect your orders and account, we may verify your identity before discussing order details or making account changes — for example, by sending a one-time 6-digit verification code to the email address on your order. You agree not to share verification codes with anyone.

Section 2 — Our Products

We have made every effort to provide an accurate representation of our products. However, please note that colors or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings and configuration.

We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be the same as depicted or rendered in our online store or App.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction, on a case-by-case basis. Certain products may be available exclusively online and may have limited quantities.

Section 3 — Orders; All Sales Are Final

When you place an order, you are making an offer to purchase. TWNTY-TWO®️ reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until TWNTY-TWO®️ confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.

ALL SALES ARE FINAL. Because our releases are limited drops, we do not offer returns, refunds, or exchanges for buyer's remorse, sizing preferences, or change of mind.

If you receive a defective item, the wrong item, or the wrong quantity, contact us immediately at help@twnty-two.com or through our support portal at help.twnty-two.nyc, and we will make it right. When submitting a claim, please include your order number and, where applicable, photos or video of the item(s) received so we can resolve the issue quickly.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export. For wholesale inquiries, contact wholesale@twnty-two.com.

Section 4 — Pre-Orders

Placing a pre-order guarantees your item. Pre-ordered items are made to order and require manufacturing and preparation time before they ship:

• Apparel: approximately 25–45 days for manufacture and preparation.
• Crowns (hats): approximately 45–65 days for manufacture and preparation.

These timeframes are estimates and begin at the close of the pre-order window or as otherwise stated on the product page. Once your pre-order is ready, it ships according to the delivery timeframes in Section 5. Pre-orders are subject to the ALL SALES ARE FINAL policy in Section 3.

Section 5 — Shipping and Delivery

United States. In-stock orders are typically delivered within 3–7 business days. Standard US shipping is a $10 flat rate. For most of the year, we offer free shipping on orders of $100 or more (before taxes and after discounts); this promotion applies only to orders shipped within the 50 US states and Puerto Rico, is applied automatically at checkout when active, and does not apply to other US territories or international orders. We may modify or discontinue the free-shipping promotion at any time.

International. International orders are typically fulfilled within 3–5 business days, with delivery generally taking an additional 7–21 days depending on destination and customs processing. International shipping rates start at $20 and vary by destination, weight, and carrier. If the shipping amount collected at checkout is less than the actual current shipping cost for your destination, we will notify you of the current price and obtain your confirmation before your order ships. International customers are responsible for any customs duties, import taxes, or fees imposed by their country.

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. If your tracking shows a problem or your package does not arrive, contact us at help@twnty-two.com and we will work with you and the carrier to resolve it.

Section 5A — Undeliverable Packages and Return to Sender

You are responsible for providing a complete and accurate shipping address at checkout. We ship to the address you provide and are not responsible for delivery failures caused by an incorrect, incomplete, or outdated address, an inaccessible delivery location, refusal of delivery, or failure to claim a package held by the carrier.

If a package cannot be delivered and is returned to us by the carrier ("Return to Sender"), we will contact you within 5–15 business days after the package arrives at our facility to notify you that we have received it.

To re-ship your order, you must provide a new shipping address. We will not re-ship to the address that failed delivery, as the same delivery failure is likely to recur.

Re-shipping requires new postage. The carrier charges us for the return trip, and the second outbound shipment must also be paid for. Accordingly, you are responsible for both the return shipping cost and the cost of re-shipment. We will send you an invoice for these shipping charges, and your order will be re-shipped once the invoice is paid. These charges are in addition to any shipping you paid on the original order.

Consistent with our all-sales-final policy, returned packages are not eligible for refund. We will hold your order until you provide a new address and pay the applicable shipping charges; there is no deadline by which you must do so, and your order is not forfeited.

Section 6 — Prices, Billing, and Promotions

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

Only one discount or promotion may be applied per order. Discount codes cannot be combined or stacked. Promotions may be governed by additional terms; if there is a conflict between the terms of a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorized to use such payment method for the purchase, (iii) charges incurred by you will be honored by your payment provider, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Section 7 — Chargebacks and Payment Disputes

If you have a problem with an order, please contact us first at help@twnty-two.com or through help.twnty-two.nyc — we resolve legitimate issues quickly and directly.

If you file a chargeback or payment dispute with your bank or card issuer, any open or pending orders on your account will be paused and your account may be blocked from placing new orders while the dispute is open. To resume orders and restore account access, we require a cancellation letter (or equivalent written confirmation) from your bank confirming that the dispute has been withdrawn or resolved. We reserve the right to refuse future orders from customers who file chargebacks on valid, fulfilled transactions, and to recover costs associated with fraudulent or abusive disputes to the extent permitted by law.

Section 8 — Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product designs, video, and audio, and the design, selection, and arrangement thereof, are owned by TWNTY-TWO®️, its affiliates, or licensors and are protected by U.S. and foreign trademark, copyright, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by TWNTY-TWO®️.

TWNTY-TWO®️'s names, logos, product and service names, designs, and slogans are trademarks of TWNTY-TWO®️ or its affiliates or licensors. You must not use such trademarks without the prior written permission of TWNTY-TWO®️. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

Section 9 — Optional Tools

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input over.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Services is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms.

Section 10 — AI-Powered Customer Support

Portions of our customer support — including chat on our support portal at help.twnty-two.nyc — may be powered by artificial intelligence. AI-generated responses are provided for convenience and may occasionally be inaccurate or incomplete; official policies are stated in these Terms and on our website. Support conversations may be processed by third-party AI service providers and reviewed by our staff for quality and to resolve your request. Please do not submit sensitive personal information (such as full payment card numbers, government ID numbers, or health information) through support chat. See our Privacy Policy for details on how support data is handled.

Section 11 — Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third party's policies and practices before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

Section 12 — Relationship with Shopify

TWNTY-TWO®️ is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with TWNTY-TWO®️. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and TWNTY-TWO®️, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with TWNTY-TWO®️.

Section 13 — Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

Section 14 — Feedback and Submissions

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including for commercial use.

You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or in violation of any party's intellectual property or these Terms.

Section 15 — Errors, Inaccuracies and Omissions

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Section 16 — Prohibited Uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the Services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services in violation of Section 17; (f) use bots or automated purchasing tools to buy products, including limited-release drops; or (g) interfere with, bypass, or circumvent the security or authorization features of the Services. We reserve the right to cancel orders placed by bots or automated means and to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

Section 17 — Agents

17.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed without direct supervision.

17.2 No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 17.4 below. In addition, no Agent may access, use, or interact with the Services if we have requested that the Agent refrain from doing so.

17.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.

17.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by mimicking human behavior or completing CAPTCHAs; (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer; and (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

Section 18 — Mobile Applications

This section applies if and when you use a TWNTY-TWO®️ mobile application (the "App") on iOS, Android, or another platform.

License. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App on devices you own or control, solely for your personal, non-commercial use. We reserve all rights in and to the App not expressly granted to you.

App Store Terms. The App may be made available through the Apple App Store, Google Play, or other app distribution platforms ("App Providers"). You acknowledge that these Terms are between you and TWNTY-TWO®️ only, and not with any App Provider. App Providers are not parties to these Terms, have no obligation to furnish maintenance or support for the App, and are not responsible for the App or its content, or for addressing any claims relating to the App (including product liability, legal compliance, or intellectual property claims). Your use of the App must also comply with the applicable App Provider's terms of service, including Apple's Licensed Application End User License Agreement where applicable. To the maximum extent permitted by law, App Providers have no warranty obligation with respect to the App; in the case of any failure of the App to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the App to you. You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms as they relate to your use of an iOS App, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

Push Notifications. With your opt-in consent, the App may send you push notifications, including order updates and marketing messages. You can opt out of push notifications at any time through your device's notification settings.

Device Permissions. The App may request access to device features such as your camera or photo library — for example, to let you attach photos or videos when submitting a claim for a defective or incorrect item. Granting these permissions is optional, and you can change them at any time in your device settings; declining a permission may limit certain App features.

Purchases. Purchases of physical products made through the App are processed through our Shopify checkout and are subject to these Terms, including Sections 3–7. If the App ever offers digital content or subscriptions purchased through an App Provider's in-app purchase system, those purchases will be processed by the App Provider and subject to its payment terms and refund policies.

Account Deletion. If the App allows you to create or sign in to an account, you may request deletion of your account and associated personal data at any time from within the App, through our support portal at help.twnty-two.nyc, or by emailing help@twnty-two.com. See our Privacy Policy for details on data deletion.

Section 19 — SMS and Email Marketing Terms and Conditions

By consenting to TWNTY-TWO®️'s SMS/text marketing (for example, at checkout or through our subscription or sign-up tools), you agree to receive recurring automated marketing and transactional text messages from us. These may include updates about your order (including abandoned cart reminders), drop announcements, promotional messages, and transactional texts such as review requests. This applies even if your mobile number is on any state or federal do-not-call list. Message frequency may vary. Consent is not a condition of purchase.

To unsubscribe from SMS messages, reply STOP to any message from us or use the unsubscribe mechanism provided in our messages. You agree that the primary way to opt out is by replying with keywords such as STOP, END, UNSUBSCRIBE, CANCEL, or QUIT. We also honor clear opt-out phrases such as "please opt me out." While we do not charge for this service, message and data rates may apply based on your wireless provider. For help, text HELP to the number you received messages from, or contact us at help@twnty-two.com.

We reserve the right to change the phone number or short code used for SMS communication and will notify you if that occurs. Messages sent to outdated numbers (including STOP or HELP requests) may not be received, and we are not responsible for honoring such messages. To the extent allowed by law, TWNTY-TWO®️ is not liable for delayed, failed, or misdirected messages or errors in content, or for actions taken based on our SMS communications.

Email Marketing. By subscribing to our email list (for example, at checkout, through our website sign-up forms, or through our early-access and drop notification tools), you agree to receive recurring marketing emails from us, including drop announcements, restock alerts, promotional offers, and newsletters. Email frequency may vary. Consent to marketing emails is not a condition of purchase.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every marketing email we send, or by contacting us at help@twnty-two.com. Please note that unsubscribing from marketing emails does not stop transactional and operational emails related to your account or orders — such as order confirmations, shipping and tracking notifications, verification codes, and customer support responses — which we send as part of providing our Services.

To learn how we use and protect your personal information, please review our Privacy Policy.

Section 20 — Termination

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or by ceasing to use the Services.

The following sections will continue to apply following any termination: Intellectual Property, Feedback and Submissions, Chargebacks and Payment Disputes, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Arbitration and Class Action Waiver, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 21 — Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

EXCEPT AS EXPRESSLY STATED BY TWNTY-TWO®️, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

Section 22 — Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL TWNTY-TWO®️, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Section 23 — Indemnification

You agree to indemnify, defend, and hold harmless TWNTY-TWO®️, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, but will not settle any claim requiring non-monetary obligations from you without your consent.

Section 24 — Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 25 — Waiver; Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 26 — Assignment

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Section 27 — Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Subject to Section 28, you and TWNTY-TWO®️ consent to venue and personal jurisdiction in the state and federal courts located in Bronx County, New York.

Section 28 — Arbitration and Class Action Waiver

1. Arbitration Agreement

By using or purchasing from TWNTY-TWO®️, you agree that any dispute, claim, or controversy between you and TWNTY-TWO®️ related to:

• these Terms or their breach,
• your use of our website, App, products, services, or materials, or
• any claimed violations of federal, state, or local laws,

will be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules.

Arbitration is a private process where disputes are resolved by a neutral third party (the arbitrator) instead of a judge or jury. The arbitrator will issue a written decision including findings of fact and conclusions of law. Each party will bear their own legal and expert costs.

1.1 Arbitration Procedures

• A single arbitrator will oversee the case.
• Arbitration will take place in Bronx County, New York, USA. Participants can appear in person, by phone, or via documents.
• The process will be governed by the Federal Arbitration Act (FAA) and the internal laws of the State of New York. If the FAA is ruled inapplicable, New York arbitration law will apply.
• Any challenges to the enforceability or scope of this arbitration clause will be decided by the arbitrator.

1.2 Opting Out of Arbitration

You may opt out of arbitration within 30 days of your first purchase by emailing help@twnty-two.com with the subject line "Arbitration Opt-Out." Include your name, address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect your relationship with TWNTY-TWO®️. You are responsible for ensuring the notice is received.

2. Class Action Waiver

You and TWNTY-TWO®️ agree that any claims must be brought individually, not as a plaintiff or class member in any collective or representative action. Unless both parties agree in writing, the arbitrator may not join claims or preside over any class proceeding.

Any dispute about the enforceability of this Class Action Waiver will be decided solely by a court of competent jurisdiction — not an arbitrator.

Section 29 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website and App. It is your responsibility to check our website and App periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

Section 30 — Contact Information

Questions about the Terms of Service should be sent to us at help@twnty-two.com or submitted through our support portal at help.twnty-two.nyc.

TWNTY-TWO®️ help@twnty-two.com help.twnty-two.nyc Wholesale inquiries: wholesale@twnty-two.com